Shipping & Delivery
All orders ship from our Melbourne warehouse within 1 business day of payment, with tracking. We deliver Australia-wide with StarTrack and Australia Post, and offer same-day courier delivery within Melbourne.
Free shipping
Free shipping Australia-wide on orders over $550, and on any item marked "Free Shipping". For other orders, shipping is calculated at checkout based on weight and postcode.
Delivery times (after dispatch)
• Melbourne same-day courier: order by 12pm (AEST) on a business day for delivery that afternoon. Call 1800 890 425 to arrange.
• Melbourne, Sydney, Brisbane, Adelaide and Canberra metro: 1–3 business days
• Regional areas: 2–5 business days
• Remote areas, WA, NT and Tasmania: 4–8 business days
Tracking your order
Your tracking number is emailed to you when your order ships, and also appears on your invoice in your account. Need help? Email sales@telecomdepot.com.au or call 1800 890 425.
Do I need to be home?
Yes. Courier deliveries need a signature. Our couriers won't leave parcels at unattended addresses, and they can't phone ahead to check directions. If no one is there, or the address can't be found, re-delivery may cost extra. A business address is often the easiest option. Australia Post will Deliver according to their guidelines.
PO Boxes and parcel lockers
Yes, we can deliver to PO Boxes and Australia Post parcel lockers. These orders are sent by Australia Post.
Damaged or missing parcels
Please check your parcel when it arrives. If anything is damaged or missing, contact us within 2 business days with photos and we'll sort it out.
New Zealand
Satchel-size orders to New Zealand are a flat $60. Larger orders are quoted individually. Email sales@telecomdepot.com.au with what you need and your delivery address.
International and export orders
We supply businesses in the Pacific and Asia, including Cambodia, PNG, Fiji, Vanuatu and Sri Lanka. International orders are quoted individually for freight and paperwork. Email sales@telecomdepot.com.au to request a quote.